Why can't I login to my license management account?

Created by Hannah Goodine, Modified on Fri, 09 Jun 2023 at 02:12 PM by Casey Guli

Why can't I login to my license management account?

If you're having problems accessing your license management account, please follow the steps below.

  1. Ensure you are at https://my.rationalacoustics.com and that you are not trying to login at a different web address. Store accounts and License Management accounts are completely separate.

  2. Double Check that you are entering your Account Name and password correctly. The Account Name may not be the same as the email address and is provided when requesting a password reset link. If you still aren't sure what the Account Name is, please contact us for further assistance.

  3. Verify that Caps Lock is not enabled on your keyboard, as the Account Name and password are both case-sensitive.

If you have forgotten your password, click the Forgot your Password? link near the sign-in field. You will be prompted to either enter your email address to receive a reset link, or enter in the Account Name to answer the Security Questions and reset the password directly. Please contact us if issues occur.

Please Note: If you previously had an account at my.EAW.com for a Smaart v6 license, your https://my.rationalacoustics.com login information is the same. Since my.EAW.com accounts only required an email address for creation, the account name is likely the previously used email address. 

If you still have issues logging into your https://my.rationalacoustics.com account or if you receive a 403 Forbidden: Access Denied error message, please contact us.

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