Why can't I log into the online store?

Created by Casey Guli, Modified on Fri, 3 Apr at 10:03 AM by Liz Paglione

Rational Acoustics online store accounts are used to track order histories for products purchased through our online store, though they are not required to complete a purchase. Store accounts are not used to manage Smaart licenses or download the software. For Smaart License Management, visit https://my.rationalacoustics.com 


An email address is used to log in to these types of accounts. If an account was created during checkout, you'll need to use the email address that was associated with the order.


If you are having trouble receiving a login code to access your Store account, please check your spam folder or email quarantine, or submit a ticket for assistance.

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