Why can't I log into the online store?

Created by Casey Guli, Modified on Thu, 03 Aug 2023 at 01:03 PM by Casey Guli

Why can't I log into the online store?

Rational Acoustics online store accounts are used to track order histories for products purchased through our online store, though they are not required to complete a purchase. These are separate from https://my.rationalacoustics.com accounts and are not used to manage Smaart licenses.

An email address is used to log in to these types of accounts. If an account was created during checkout, you'll need to use the email address that was associated with the order.

If you've forgotten your password, you can reset it here.

Store accounts are not created automatically, so if you still cannot log in please contact Rational Acoustics Support to verify that the account exists.

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