How do I deactivate Smaart if I cannot open or access it?

Created by Casey Guli, Modified on Mon, 18 Mar 2024 at 02:53 PM by Casey Guli

How do I deactivate Smaart if I cannot open or access it?

If your computer has been lost/stolen/damaged/destroyed, or is otherwise inaccessible, and Smaart can no longer be accessed to deactivate normally (Help > About > Deactivate this Installation), please send us an email explaining the situation and we will work on getting the installation spot freed on your license. Please make sure that you include your license number and the Machine ID that needs to be removed. This information can be found under your account at

For Perpetual licenses only, you can send in a pre-formatted request for us to manually remove an install from your license.

For Subscription licenses, please contact us directly.

To do this, please log in to your account, navigate to the corresponding license by clicking on its code, click "[release]" next to the machine ID that needs to be removed, and lastly select "REQUEST MACHINE ID REMOVAL HERE".

Alternatively, you can send an email to containing:

  • The Account Name or email address for the account the license is registered to
    • You can instead provide the license code itself
  • The Machine ID (or Machine Name) to remove
    • If you are replacing an install, also send the new Machine ID you'll activate in its place
  • The reason for removal (why you cannot deactivate it normally)
*Please note that our normal office hours are Monday through Friday, 9am to 5pm Eastern Time (GMT -5), as we may not be able to review your request immediately*

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