Error 513

Created by Casey Guli, Modified on Tue, 12 Mar 2024 at 11:14 AM by Casey Guli

Error 513

In most cases, Error 513 occurs due to a system error that prevents Smaart from accessing the third-party licensing system correctly. Unfortunately, there are many things that could cause this -- from security apps blocking Smaart to permission issues or even a license corruption.

Regardless, this error can be resolve by following these steps:

  1. Close Smaart
  2. Navigate to the following directory:
    1. Windows - C:\Users\Public
    2. macOS - (MachintoshHD)/Users/Shared
  3. Delete the entire Ticket folder
    1. If you have more than one version of Smaart activated, please back up this folder before deleting!*
  4. Restart computer
    1. If on macOS, please uncheck "Reopen windows when logging back in" if prompted
  5. Open Smaart
  6. If asked to restore a "Missing Activated License", please click "NO"
  7. Proceed through activation normally

This process may cause the Machine ID to change, so if you cannot activate again due to Error 206 (No Available Installs) please contact for assistance.

*If you open another version of Smaart after deleting the folder and it asks for activation, please replace the corresponding Ticket file back in the newly-generated Ticket folder from the backup. The file is named "Smaart__.ticket", where__ is the version and Edition of Smaart. If you aren't sure what to do, please contact us for assistance.

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