Error 513 occurs when a problem with the licensing system used by Smaart requires reactivation. This is typically due to a change in the computer date and time, or general corruption of the files used to record Smaart's activation.
Follow the steps below to clear the error and get Smaart reactivated:
- First, follow the steps in this article to reset your local Smaart activation
- Open Smaart
- Activate Smaart. If you do not have any available installs, follow the remaining steps before trying again
- Locate your Machine ID in Smaart
- Log in to your my.rationalacoustics.com account
- If the Machine ID displayed by Smaart does not match the one in your account, follow the steps in this article to remove the old Machine ID from your license, or submit a ticket with your license code and new Machine ID and we will remove it for you
- If you could not activate Smaart in step 3, try again with the freed license seat
If you are still unable to activate the software after following the steps in this article, please do not hesitate to submit a ticket and our support team will be happy to help get Smaart up and running again.
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