Error 577

Created by Casey Guli, Modified on Mon, 10 Jul 2023 at 04:07 PM by Casey Guli

Error 577

Error 577 is a rare error that can occur due to ticket file corruption. The cause of such error is not entirely known, so if you have any information regarding any changes made to the device or Smaart itself before this occurred, please let us know.


  • Please follow these steps to resolve the error:
  • Close Smaart
  • Navigate to the following directory:
    • Windows:   C:\Users\Public\Ticket
    • MacOS:       (MachintoshHD)\Users\Shared\Ticket
  • Delete the Smaart__.ticket file
    *Replace [Edition] with the specific edition of Smaart you are using. For example, Smaart Suite is "Smaart9Suite.Ticket", Smaart LE is "Smaart9LE.Ticket", etc.

    Additionally, add "Sub" at the end of the name for Subscription licenses. For example, Smaart RT Subscription is "Smaart9RTSub.ticket"

  • Reinstall Smaart by downloading a fresh copy of the latest version installer from (under Downloads tab)
  • After installing, restart device before opening Smaart
  • If asked to restore a “Missing Activated License”, please click “NO”
  • Try activating again as you would normally


If you are still unable to successfully activate, please contact support with a screenshot of the “Offline Activation” screen as well as any further error codes that occur.

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