"Certificate Verification Failed" Error

Created by Casey Guli, Modified on Tue, 13 Jun 2023 at 02:00 PM by Casey Guli

"Certificate Verification Failed" Error

This is an error related to the Certificate Verification process for Smaart v8.5.0 and Smaart Di v2.2. It only impacts Windows computers and does not impact Mac OS.

**If you are running Smaart v8.1.4 or older, you may see a more ambiguous "Danger, Will Robinson!" message instead**

To resolve this issue, please update to v8.5.1 (Di v2.2.1 and SPL 1.1) or newer by downloading the most recent installer from your https://my.rationalacoustics.com account, under the Downloads tab. Please do not attempt to deactivate the previous version of Smaart - you should not be required to reactivate. If any other issues occur, or if "Certificate Verification Failed" occurs again, please contact us using the links below.

If you are running Windows 7 and receive this error after updating to v8.5, please note that you must first install the Windows 7 Service Pack 1 update.

If you do not have access to your https://my.rationalacoustics.com account, please submit a support ticket using the link below for further assistance.

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