"Subscription Grace Period In Progress" Message (Error 585)

Created by Casey Guli, Modified on Mon, 10 Jul 2023 at 11:04 AM by Hannah Goodine

"Subscription Grace Period In Progress" Message

Note: This error only occurs with subscription-based licenses
When Smaart cannot connect to the licensing server to verify if the subscription is active or not, it will go into a 5-day "grace period". Smaart will remain active for these 5 days, however it will become suspended if it cannot connect to the internet after the "grace period" ends.

This message may vary depending on your Smaart edition

To resolve this, simply connect your device to the internet and restart Smaart. Though not always necessary, you may also need to restart your device. You do not need to activate again, though if Smaart does ask for activation please contact support.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article