Smaart Desktop Software Support Policy

Created by Liz Paglione, Modified on Thu, 5 Mar at 3:42 PM by Liz Paglione

Current as of March 3rd, 2026

Purchasing the newest version of Smaart guarantees the best possible support. Besides regular software updates, including new features and bug fixes, this also includes phone and email support for technical, operational and activation issues.

However, maintaining the best possible support for the most current software means we inevitably must provide lower priority—and eventually discontinue—support for legacy versions of our software.

The following chart details our Software Support Policy for Smaart on macOS and Windows, and what level of support to expect for the version of Smaart you are currently running:

Support Tier	Details	Applicable Software
Tier 1	Tickets and calls prioritized above other tiers Full licensing support Full application support and technical troubleshooting New problems and bugs are investigated and fixed Remote Assistance provided for complex licensing support and technical troubleshooting	Smaart v9 (Suite, LE, RT, SPL) (2022) Smaart Data Modeler (2024)
Tier 2	Standard licensing support Minimal application support New bugs or software errors are not fixed	Smaart v8 (2016) Smaart Di v2 (2017) Smaart SPL v1 (2020)
Tier 3	Minimal licensing support No application support Self-support through documentation	Smaart v7 (2010) Smaart v7 Di (2013)
Unsupported	No support provided, including licensing new devices	Smaart v6 (2006) (EoL details) Smaart v5 (2002) (EoL details) All other previous versions

* Release dates have been noted next to each version to provide an idea as to how many years a version may remain in a given tier.

When a new major version is released, all major software versions are shifted to the next tier and Tier 3 software becomes unsupported. For example, if we release Smaart v10, support for Smaart v9 and related products will become Tier 2, support for Smaart v8 and related products will become Tier 3, and Smaart v7 will become an unsupported product.

Even if a version of Smaart becomes unsupported, active copies will continue running on a machine as long as the computer allows. However in the event of a computer change or issue that causes it to stop running, reinstallation and activation will no longer be supported.