I purchased a new Subscription; how do I activate Smaart with it?

Created by Casey Guli, Modified on Tue, 12 Mar 2024 at 09:31 AM by Casey Guli

I purchased a new Subscription; how do I activate Smaart with it?

When a new Subscription license is purchased, Smaart won't know and can't automatically switch to the new license. Instead, please follow these steps to remove the previous activation:

  • Close Smaart
  • Navigate to the following directory:
    • macOS - (MachintoshHD)/Users/Shared/Ticket
    • Windows - C:\Users\Public\Ticket
  • Delete the "Ticket" file corresponding to the Edition that was previously activated
    • The file is named "Smaart9__Sub.Ticket" file, where __ is the Smaart Edition (Suite, RT, LE, SPL)
  • Restart your computer
    • If on macOS, please uncheck "Reopen windows when logging back in" if prompted
  • Ensure your device is connected to the Internet
    • Please also temporarily disable any VPN or firewall services to ensure Smaart can reach the licensing web server
  • Open Smaart again
  • If asked to restore a "Missing Activated License", please click "NO"
  • Click Subscription on the right
  • Proceed through normal activation using the new license code

If you run into any issues during this process, please submit a support ticket.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article