I purchased a new Subscription; how do I activate Smaart with it?

I purchased a new Subscription; how do I activate Smaart with it?

When a new Subscription license is purchased, Smaart won't know and can't automatically switch to the new license. Instead, please follow these steps to remove the previous activation:

• Close Smaart
• Navigate to the following directory:
  • macOS - (MachintoshHD)/Users/Shared/Ticket
  • Windows - C:\Users\Public\Ticket
• Delete the "Ticket" file corresponding to the Edition that was previously activated
  • The file is named "Smaart9__Sub.Ticket" file, where __ is the Smaart Edition (Suite, RT, LE, SPL)
• Restart your computer
  • If on macOS, please uncheck "Reopen windows when logging back in" if prompted
• Ensure your device is connected to the Internet
  • Please also temporarily disable any VPN or firewall services to ensure Smaart can reach the licensing web server*
• Open Smaart again
• If asked to restore a "Missing Activated License", please click "NO"
• Click Subscription on the right
• Proceed through normal activation using the new license code

If you run into any issues during this process, please submit a support ticket.

* We've recently noticed that Apple's Private Relay may prevent your device from connecting to the licensing server. Please turn off Private Relay during activation (you can re-enable afterwards).