Why is Smaart deactivated on my computer but not on the website?

Created by Casey Guli, Modified on Tue, 9 Jun at 12:15 PM by Liz Paglione

Why is Smaart deactivated on my computer but not on the website?

When Smaart is deactivated, it sends a message out across the internet to our licensing server in an attempt to deactivate your Machine ID from your license. If that connection fails, Smaart will present a Block Code that can be used to manually "release" the Machine ID from your license from within your license management account.

First, copy the Block Code from within Smaart. If you've already closed Smaart, simply reopen it and you will be presented with the Machine ID and Block Code.

If you see this message, you'll need to complete deactivation through your https://my.rationalacoustics.com account

Next, log into your account at https://my.rationalacoustics.com, which should bring you to the "Your Software Licenses" page, then click on the Smaart license code that the device was registered to (it will be hyperlinked). On this Details page, find the appropriate Machine ID in the list and click the link that says Deactivate.

Please make sure you are deactivating the correct install by confirming the Machine ID and Computer Name

On the following page will be some additional information. Under "Troubleshoowing" click the "click here to finalize deactivation" link to continue.

Finally, enter the Block Code and other required information, then click "Deactivate Installation" to complete the deactivation.

The Requestor Name and Email are for the person requesting the release, not the person who activated the install

If any issues occur, such as you receive an "Invalid Block Code" message, please contact support. You can also request a "permanent Machine ID removal" using by clicking "click here to remove a computer that is completely inaccessible" on the previous page.

For more information on how to deactivate Smaart, please follow this Deactivation Help Guide.