Smaart crashes just after the splash screen (v8 / Di v2 / SPL v1)

Created by Hannah Goodine, Modified on Tue, 13 Jun, 2023 at 1:29 PM by Casey Guli

Smaart crashes just after the splash screen (v8 / Di v2 / SPL v1)

Please follow the steps below if Smaart v8 is crashing directly after the splash screen, or the window opens and looks similar to the picture below:

Navigate to the following folder directory and rename the Smaart v8 folder to OLD_Smaart v8:

Windows - C:\Users\<username>\Documents
MacOS - (MachintoshHD)/Users/<username>/Documents

Smaart will create a new folder when it is re-opened and will require you to re-configure you audio device and measurement settings. From there, try moving back the contents of each folder within OLD_Smaart v8 to the newly created Smaart v8 folder.

Next, you will want to move the files when Smaart is closed so you can reopen it and see if it crashes again. This should help determine if a specific file is causing the crash or if the Smaart folder itself was the issue.

If Smaart is still crashing, or the window continues to appear as above, please contact support for further assistance.

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