Smaart Support Portal

Our company purchased Smaart, but the employee who registered no longer works here. Can you give me the account name and password? ------------------------- We cannot provide account credentials, such as passwords or security answers, over support emails or phone calls. If you do not know the Account Name and password for the account holding your company's Smaart license and you cannot get them from the former employee, the only thing we can do is to transfer the license to a new account. ...

Why is Smaart deactivated on my computer but not on the website? ------------------------- When Smaart is deactivated, it sends a message out across the internet to our licensing server in an attempt to deactivate your Machine ID from your license. If that connection fails, Smaart will present a Block Code that can be used to manually "release" the Machine ID from your license via the license management account (https://my.rationalacoustics.com). First, copy the Block Code from within...

Why can't I log in to my license management account? ------------------------- If you're having problems accessing your license management account, please follow the steps below. - Ensure that you are at https://my.rationalacoustics.com (http://my.rationalacoustics.com/) and that you are not trying to log in at a different web address. Store accounts (https://www.rationalacoustics.com/account/login) and license management accounts accounts are completely separate. - Double-check...

How do I transfer an installation of Smaart between devices? ------------------------- This article applies to Smaart versions v7, v7 Di, v8, Di v2 If you need to move a Smaart SPL install to another device, you will have to contact support by emailing us (mailto:support@rationalacoustics.com?subject=SPL%20Install%20Transfer%20Request) or by creating a support ticket (https://support.rationalacoustics.com/submit_ticket) for further assistance. If you will be using any cloning, imaging, ...