Smaart not opening or functioning properly on macOS
For permission issues regarding Windows devices, please check out this article.
The following support article is covering the following issues that can occur on macOS; please make sure to check out our other support articles in your question is not answered here:
- Smaart no longer opens (No splash screen)
- Smaart no longer sees input (but has output)
- Smaart does not work with Automation
- Cannot use Smaart API
- Smaart displays a message about permissions when trying to open/after opening
Starting with Mojave, macOS contains security features than may unintentionally limit certain functionalities of Smaart. When first opening the application (or after updating the operating system), a dialog message will appear (similar to the one below) requesting access to a specific permission:
Note that this message may appear differently depending on
your edition of Smaart and the requested permission
By clicking "Don't Allow", this prevents Smaart from accessing that information and functioning properly. Please make sure that, whenever a dialog similar to this appears, you click "Ok". If you need to change these permissions at any time, please navigate to System Preferences > Security & Privacy > Privacy*, and check/uncheck the box next to Smaart. Typically, Smaart will need permissions for: Full Disk Access, Automation, Microphone (audio input), and Accessibility.
*For macOS Ventura, you will instead navigate to System Settings > Privacy & Security > Microphone
If you have any questions about the permissions Smaart requests, please let us know.
Please note that you will need to click the lock in the bottom-left corner and enter the Administrator password
before you can make any changes to system permissions (above screenshot taken on macOS Monterey)
Microphone privacy location on macOS Ventura
To Contact Rational Acoustics Support:
Submit a Ticket Here or Email us at Support@RationalAcoustics.com.