We cannot provide account credentials, such as passwords or security answers, over support emails or phone calls.
If you do not know the account name and password for the account holding your company's Smaart license and you cannot get them from the former employee, the only thing we can do is to transfer the license to a new account. However, we can only do this with the permission (in writing) from the former employee who registered the license and/or Proof of Purchase of the license from your company.
Please submit a ticket if you are looking to transfer a license from a previous employee, as we cannot complete this process over the phone.
We highly recommend that licenses purchased for company use be registered under a generic company email and not registered to an individual within the company. If you do have company-owned licenses registered by an individual, be sure to keep track of their account names and passwords and store them somewhere safe.