This article is for troubleshooting audio devices in Smaart v8. This also extends to Smaart Di v2 and Smaart SPL, however some visuals and features may vary.*1
If you are having an issue in Smaart v7 or Smaart v7 Di, please click here.
When having audio device issues with Smaart, is it incredibly important to start at the source and work into Smaart, as 99% of the time, it is not even an issue with Smaart to begin with!
The first step is always the most obvious, but you would be surprised how many people forget!
Is the device powered on and plugged in?
Next, check to see if your operating system recognizes the device. Navigate to the audio devices control panel and see if the device is showing up. If your OS does not recognize the device, Smaart certainly won't either!
Is the driver installed, and installed correctly? Smaart works with any audio I/O device that your operating system recognizes as a valid WAV/WDM, ASIO (Windows), or CoreAudio (OSX) device, but the OS won't recognize your device if the driver is not installed. Most audio devices come with a CD-ROM that contains drivers, device control software, and a user manual. Take that CD, walk to your nearest trash receptacle, and throw it away. By the time the product gets to you the drivers on the CD are almost always outdated. Don't risk installing buggy or outdated software, go directly to the manufacturer's website and download the latest drivers and control software for your device. Tip: If the device is critical to your work, buy a dedicated USB drive and always have the latest drivers and software loaded onto it.
As of Smaart v8.0.2, Smaart creates an audio device log every time it starts up. If Smaart is crashing, both in Windows and on OSX, any sort of audio device issue will be recorded in this log. If you are having issues, you can send this log via email attachment to the support team and we can help diagnose and resolve the issue for you.
If you are running OSX, the log is located in /<user>/Documents/Smaart v8/Logs/ and is named "devices.txt". On Windows operating systems, it can be found in C:\Users\<user>\My Documents\Smaart v8\Logs\