Smaart won't open/crashes at startup
Licensing problems produce specific Error Codes (523, 509, etc) and usually say "Please Contact Customer Support". Please visit this support knowledgebase section for more information.
1A. If the Windows error offers a choice to view the details of the problem, choose that option and look for the source of the problem in the error report. The error report will sometimes list the file that was being used when the crash occurred (usually a .dll file) under the title "Faulting Module Name".
1B. If the Windows error does not offer more details, navigate to the Windows Event Viewer and look under Windows Logs -> Application for the Application Error. This error event will almost always have a Faulting Module Name.
2. If you find a Faulting Module Name use a search engine to determine what software uses the file, skip step 3.
3. Determine which audio device driver or audio-related software was most recently installed, then proceed to step 4.
4. Try reinstalling the latest version of the software or driver from the manufacturers website. Note: some DAWs bundle various audio device drivers with their main installer. These drivers will be automatically installed when you install the main software suite. Most of the time these drivers are unneeded and can be safely uninstalled without harming the functionality of the DAW.
To Contact Rational Acoustics Support:
Submit a Ticket Here or Email us at Support@RationalAcoustics.com.