Technical Support & Troubleshooting

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How to Prevent OneDrive from Moving the Smaart Directory

How to Prevent OneDrive from Moving the Smaart Directory ------------------------- This article applies to both Windows and macOS operating systems. Smaart generally does not work well with OneDrive -- or any other cloud-storage and syncing services that backup folders on a computer's hard drive to a "cloud" -- due to how these services handle backing up the files. Instead of simply making a copy of the folders and their contents onto the cloud, OneDrive will override the standard Documents...

Smaart crashes just after the splash (logo) screen

Smaart crashes just after the splash (logo) screen ------------------------- If you have OneDrive installed on your computer, please first check out this support article. A crash can occur, both on Windows and MacOS, where Smaart will load to the main window but will instantly crash/stop responding. There are a few reasons why this crash could occur: - Corrupt configuration file - Bad microphone correction curve or other imported file - Insufficient or corrupt permissions on the Sm...

Smaart won't open/crashes at startup

Smaart won't open/crashes at startup ------------------------- There are a couple reasons why Smaart would fail to open. Licensing problems produce specific Error Codes (523, 509, etc) and usually say "Please Contact Customer Support". Please visit this support knowledgebase section (https://support.rationalacoustics.com/531996-Errors-Error-XXX) for more information. The main reason we have seen Smaart crash immediately after installation is that the device does not meet the minimum sy...

What to do when Smaart keeps crashing

What to do when Smaart keeps crashing ------------------------- Crashes can be difficult to track down unless we can reproduce the crash here at Rational, or we have a dump/report generated by your operating system. If you’re willing to take a few extra steps (especially if you’re a Windows user) to help us identify a crash, please follow the instructions below to find the dump/report that we need. Important: Due to the higher system requirements of the new Smaart 9 Platform, please make su...

Smaart won't recognize my audio device

Smaart won't recognize my audio device (For Smaart Suite, RT, LE, and SPL only) ------------------------- This article is for troubleshooting audio devices with Smaart. This extends to all editions of the Smaart 9 platform (Suite, RT, LE, and SPL), however some visuals and features may vary.*1 When having audio device issues with Smaart, is it incredibly important to start at the source and work your way to Smaart, as 99% of the time it's not even an issue with Smaart to begin with! The f...

(macOS) Smaart not opening or functioning properly after installing or updating the operating system

Smaart not opening or functioning properly on macOS ------------------------- For permission issues regarding Windows devices, please check out this article (https://support.rationalacoustics.com/358261-Windows-Smaart-can-send-audio-but-is-not-receiving-any-input-signal). The following support article is covering the following issues that can occur on macOS; please make sure to check out our other support articles in your question is not answered here: - Smaart no longer opens (No sp...

(Windows) Audio device disconnects or stops working after inactivity within Smaart

Audio device disconnects or stops working after inactivity within Smaart ------------------------- We have been noticing issues on Windows (mainly 11, but can apply to 10) where the audio interface connected to Smaart disconnects or stops working after inactivity. We've attributed this behavior to a hidden power management feature for USB ports that may not be affected by Power Settings. Click here to learn more on optimizing your device's power settings when using Smaart over long periods o...

(Windows) Smaart can send audio but is not receiving any input signal

Smaart can send audio but is not receiving any input signal ------------------------- For permission issues regarding macOS devices, please check out this article (https://support.rationalacoustics.com/983251-Smaart-not-opening-or-functioning-properly-on-macOS). In some instances when opening Smaart for the first time, you will be asked if Smaart is allowed access to the "Microphone". This is often confused with Smaart trying to access the built-in microphone when in reality Smaart is askin...

(Windows) Cannot drag Smaart window to second monitor

Cannot drag Smaart window to second monitor ------------------------- Windows has a feature called "Snap" (https://support.microsoft.com/en-us/windows/snap-your-windows-885a9b1e-a983-a3b1-16cd-c531795e6241) that allows users to drag a program window to a specific spot on the screen, causing it to resize relative to where it was dragged. This can be an issue when trying to move the Smaart window from one monitor to another as Snap functions on the border of the screen. To disable Snap, ri...

(Windows) On-Screen keyboard keeps appearing

On-Screen keyboard keeps appearing ------------------------- If Smaart keeps displaying a keyboard on-screen every time you click a text field, it is due to the tablet keyboard service on some Windows computers. In order to stop this from happening automatically, you will need to disable the Touch Keyboard and Handwriting service: - To get to this dialog, click "Start"->"Windows Administrative Tools"->"Services", or press "Windows Key"+"R" and type "services.msc" - In th...

Blue screen of death (BSOD)

Blue screen of death (BSOD) ------------------------- The Windows "stop error", more commonly known as the Blue Screen of Death (BSOD), is caused by serious problems with the software or hardware of your computer. Computers running Smaart are just as susceptible to hardware problems as any other computer, but BSODs encountered while running Smaart are almost always caused by faulty or corrupt audio device drivers. Smaart never interacts with the system at the kernel level, so it is extreme...