Troubleshooting

Error 215 (Smaart v7/v7 Di Only) ------------------------- Error 215 occurs when attempting to register a license through Smaart v7. This functionality is no longer supported, and all licenses must be registered through https://my.rationalacoustics.com When you are activating Smaart v7 online, make sure "This license has already been registered" is checked. If you are still having issues activating Smaart v7, please contact us using the links below and provide details of your Smaa...

Smaart v7 crashing at the splash (logo) screen with no error message ------------------------- NOTE: If Smaart v8.1.3 or higher is crashing, the problem is NOT the Realtek HD ASIO driver. Please see our guide for troubleshooting (https://support.rationalacoustics.com/749141-Smaart-wont-open) or send in a support request (https://support.rationalacoustics.com/submit_ticket). July 2021 Update: Please note that the ASIO driver may be re-downloaded by Windows Update, so it is best to keep th...

Smaart v7 Keeps Crashing ------------------------- Crashes can be difficult to track down unless we can reproduce the crash here at Rational, or we have a dump/report generated by your operating system. If you’re willing to take a few extra steps (especially if you’re a Windows user) to help us identify a crash, please follow the instructions below to find the dump/report that we need. Important: BEFORE reporting a crash, please make sure that your version of Smaart is completely up-to-d...

Blue Screen Of Death (BSODs) in Smaart v7 ------------------------- The Windows "stop error", more commonly known as the Blue Screen of Death (BSOD), is caused by serious problems with the software or hardware of your computer. Computers running Smaart are just as susceptible to hardware problems as any other computer, but BSODs encountered while running Smaart are almost always caused by faulty or corrupt audio device drivers. While Smaart is launching, it checks the operating system...

Smaart v7 won't recognize my audio device ------------------------- This article is for troubleshooting audio devices in Smaart v7 and v7 Di. If you are having issues with your device in Smaart v8, please click here (http://support.rationalacoustics.com/808803-Smaart-v8-Wont-Recognize-My-Audio-Device). The most common reason users report their audio device is not recognized is because they have checked the "ignore" box in Audio Device Options. Click Options->Audio Device Options and ...

"Failed to Start Device" Error in Smaart v7 ------------------------- If Smaart cannot communicate with an audio device or the device driver, you may see an error (pictured below) when you try to start a measurement or configure the SPL meter. Causes and Solutions - If you're on Windows, open the Sound Control panel (mmsys.cpl) and make sure "Enable Audio Enhancements" is disabled. Check out this support article (https://support.rationalacoustics.com/669065-Same-Signal-A...

Cannot drag Smaart v7 window to second monitor ------------------------- Windows 10 has a feature called "Snap" (https://support.microsoft.com/en-us/windows/snap-your-windows-885a9b1e-a983-a3b1-16cd-c531795e6241) that allows users to drag a program window to a specific spot on the screen, causing it to resize relative to where it was dragged. This can be an issue when trying to move the Smaart window from one monitor to another as Snap functions on the border of the screen. To disable Sn...

Same signal appears on both inputs and outputs in Windows ------------------------- There is a new feature in Windows 10 version 1809 and newer called "Audio Enhancements". This feature appears to impact the inputs and outputs of certain devices, such as the Smaart I-O. Follow these steps to disable audio enhancements in Windows and resolve the problem. - Click your start menu and type in "mmsys.cpl" without the quotations. It should display a file icon with gears. Select it or hi...

Dropdown list menus are unresponsive ------------------------- On some older versions of Smaart 7 running on MacOS, some drop-down list (https://en.wikipedia.org/wiki/Drop-down_list) menus within the program may become unresponsive. This issue seems to be caused by a system preference setting that automatically shows and hides the menu bar towards the top of the screen. To resolve this, please navigate to System Preferences > General and uncheck the option "Automatically hide and show th...