Errors ("Error: XXX")

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"Subscription Grace Period In Progress" Message

"Subscription Grace Period" Message ------------------------- Note: This error only occurs with subscription-based licenses When Smaart cannot connect to the licensing server to verify if the subscription is active or not, it will go into a 5-day "grace period". Smaart will remain active for these 5 days, however it will become suspended if it cannot connect to the internet after the "grace period" ends. To resolve this, simply connect your device to the internet and restart Sma...

Error 205

Error 205 ------------------------- Error 205 means that the license code entered was not found. Please make sure you are entering the license code correctly and try activation again. You can also copy and paste the license code from your https://my.rationalacoustics.com account directly into Smaart. If issues persist, please contact us using the links below. ------------------------- To Contact Rational Acoustics Support: Submit a Ticket Here (https://support.rationalacoustics.com/su...

Error 207

Error 207 ------------------------- Error 207 occurs when an invalid password has been entered when attempting to activate Smaart. Please check the entry carefully and try again. If you are still having issues, or you are now receiving a different error code not listed on our site, please submit a support ticket here (https://support.rationalacoustics.com/submit_ticket). Please Note: We are unable to provide passwords to our customers for security. If you have forgotten your password, ...

Error 509

Error 509 ------------------------- Error 509 occurs when Smaart does not have proper read/write access to an important licensing directory. Causes User Account Permissions If your OS user account has special permissions, or if your user account is a member of a larger domain, the user account permissions may be preventing Smaart from accessing the license file directory. Please ensure that your OS user account has full read/write access to the following directory: macOS...

Error 515

Error 515 ------------------------- From what we've gathered, Error 515 occurs when multiple versions or editions of Smaart are opened at the same time, or one is opened immediately after the other. This is because both copies of Smaart are trying to access the licensing API at the same time, which causes license corruption. To resolve, please follow these steps: - Close all copies of Smaart - Navigate to the following folder: Windows - C:\Users\Public\Ticket macOS - (MachintoshH...

Error 523

Error 523 ------------------------- Error 523 is an expected error that means Smaart's Machine ID has changed and the software must be activated again. This is most commonly caused by updating/upgrading the operating system or by changing major hardware components (RAM, HDD) on the device. It can also occur when transferring the installation between computers through the use of cloning or migration software (such as Time Machine/Migration Assistant). Follow the steps below then contact u...

Error 525

Error 525 ------------------------- Error 525 typically means the Smaart demo was previously installed on the device, then removed, and the license timer has run out. In abnormal circumstances, this error is caused by changes to/issues with the system time and date. Unfortunately we are not able to repair the demo version of Smaart, and you will need to download the demo on a new device. Otherwise, please contact support@rationalacoustics.com (mailto:support@rationalacoustics.com) for fur...

Error 527

Error 527 ------------------------- Error 527 means that an invalid Activation Code has been entered when using the "Offline Activation" option. The Activation Code can be obtained from your https://my.rationalacoustics.com license management account by navigating to the license details and clicking on the machine ID or machine name you are trying to activate. Causes Typo There may be a typo in the Activation Code that you entered. Please check the Activation Code and ensur...

Error 549

Error 549 ------------------------- Error 549 occurs when the system time, date, or time zone are incorrect, or when Smaart is unable to verify that they are correct. The easiest way to fix this is to ensure that the system time and date are being automatically set, then restart your device. Note: If at any point you receive an "Unsupported Video Hardware" message when opening the Demo, this means that the device does not meet the minimum system requirements for the Smaart 9 platform (h...

Error 555

Error 555 ------------------------- Error 555 means that your Smaart license was disabled due to the detection of a "sandbox" program. Please disable any sandboxing software that is active on your machine and try launching Smaart again. Link to Wikipedia article on "sandbox" programs: https://en.wikipedia.org/wiki/Sandbox_%28computer_security%29 If you still are having issues, please submit a support ticket (https://support.rationalacoustics.com/submit_ticket). -------------------...

Error 553 and Error -199

Error 553 and Error -199 ------------------------- Errors 553 and -199 mean that the license has become corrupt due to a "desynchronization" between the activation server and your local Smaart installation. This may occur when Smaart is deactivated prior to an operating system upgrade, hardware change, or by the use of imaging and cloning software such as Time Machine or Acronis True Image. This error cannot be resolved by the user, and you must email us (mailto:support@rationalacoustics...

Error 666

Error 666 ------------------------- Error 666 is caused when Smaart is unable to connect to internet when proceeding through Online Activation. Please check to make sure that your device has a stable Internet connection and that Smaart is not being blocked by a security/antivirus program or by the network's firewall, then try activation again. If you are sure that Smaart has access to the internet, and you are also receiving a '403 Forbidden' error when trying to log into your https://my.ra...