Purchasing Smaart

How do I upgrade a multi-install license? ------------------------- When upgrading a license that has more than two installation seats through our online store, our system will show how many of those install seats are available to upgrade and will prompt you to select how many of those seats you want to upgrade (just above where it says "Add to Cart"): The price will automatically calculate the discount for each additional seat (past the 2 initial installs that most licenses come with). T...

Where can I find an invoice for my online order? ------------------------- When you order goods from the Rational Acoustics online store, you will receive an order confirmation containing a summary of your order as well as links to view your order details online and to download a PDF copy of your order invoice. This order confirmation email is sent to whatever email address you entered during the checkout process. Note: Once an order has been processed and your credit card has been charged,...

How many computer installations can I have with my Smaart license? ------------------------- Perpetual licenses of Smaart Suite and RT come with 2 installation seats. Perpetual licenses of Smaart LE and SPL come with 1 installation seat. Subscription licenses are limited to only 1 seat per subscription (Suite, RT, LE). You can also purchase additional installation spots for an existing license through your account on https://my.rationalacoustics.com If you would like to purchase a lice...

What does it mean to "upgrade" a license? ------------------------- Every time a new major version of Smaart is released (v7 -> v8, -> v9, etc), we allow our customers who own the previous version the option to "upgrade" to the newer version for a reduced price. This upgrade works the same as purchasing a license normally through our webstore (https://www.rationalacoustics.com/pages/store-home), however when purchasing an upgrade you are required to verify the license code for the prev...

If I upgrade to a new version of Smaart, can I still use my old version? ------------------------- Each version of Smaart operates independently of all other versions, so you can still access/install your old versions even after upgrading. The upgrade only refers to the pricing that you receive for the new version. You can even install multiple versions of Smaart on the same computer at the same time, as long as the drivers for your audio device support access from multiple programs simultan...

Do I have to pay for software updates or technical support? ------------------------- Major version upgrades are paid (for example Smaart v.7, v.8, v.9....). Beyond that are what we call "after dot" updates (for example v.9.0.1 or v.9.1 or v.9.1.5....). These "after dot" updates include bug-fixes, feature add-ons, performance improvements, etc... and these are always free to registered users. Licensing support and basic application support is free, you can always give us a call if you need ...

Does Smaart have a dongle-based License option? ------------------------- Currently we do not offer a dongle-based licensing option for Smaart. All license registration occurs though https://my.rationalacoustics.com. Before you can download and activate your copy of Smaart, you must create an account and register the license to that account. Please read the Licensing Help Guide (https://downloads.rationalacoustics.com/documentation/smaart-v9/Perpetual_Licensing_Guide.pdf) for information on ...