Why is Smaart deactivated on my computer but not on the website?
When Smaart is deactivated, it sends a message out across the internet to our licensing server in an attempt to deactivate your Machine ID from your license. If that connection fails, Smaart will present a Block Code that can be used to manually "release" the Machine ID from your license from within your license management account.
If this message appears with a Subscription license type, please contact support right away. Subscription-based licenses require an active Internet connection to function and do not have the ability to be manually "released".
First, copy the Block Code from within Smaart. If you've already closed Smaart, simply reopen it and you will be presented with the Machine ID and Block Code.
Note: please do not delete or uninstall Smaart before obtaining the Block Code or it will be lost.
Note: please do not delete or uninstall Smaart before obtaining the Block Code or it will be lost.
Next, log into your account at https://my.rationalacoustics.com, which should bring you to the "Your Software Licenses" page, then click on the Smaart license code that the device was registered to (it will be hyperlinked). On this Details page, find the appropriate Machine ID in the list and click the link that says [release].
Finally, enter the Block Code and other required information and click "Release Install" to complete the deactivation.
If any issues occur, such as you receive an "Invalid Block Code" message, please contact support using the links below.
For more information on how to deactivate Smaart, please follow this Deactivation Help Guide.