Smaart won't open/crashes at startup
There are a couple reasons why Smaart would fail to open.
Licensing problems produce specific Error Codes (523, 509, etc) and usually say "Please Contact Customer Support". Please visit this support knowledgebase section for more information.
The main reason we have seen Smaart crash immediately after installation is that the device does not meet the minimum system requirements -- specifically, the computer does not support the correct version of DirectX. More information on the minimum system requirements for Smaart can be found within this support article.
Alternatively, click here for an article on how to determine what level of DirectX your system supports.
The last reason could be an audio driver problem. While Smaart is launching, it checks the operating system for available audio devices. All available devices are individually polled to determine their configuration (input/output channels, sampling rate, etc). If the device's driver crashes during startup, it can prevent Smaart from launching successfully.
Smaart creates a log file every time it starts up, named "Smaart [EDITION].log". If Smaart won't get part, both in Windows and on macOS, any sort of rendering or audio device issue will be recorded in this log. If you are having issues, you can send this log via email attachment to the support team and we can help diagnose and resolve the issue for you.
The log file will be located in:
macOS - (MachintoshHD)/<your_username>/Documents/Smaart [EDITION]Windows - C:\Users\<your_username>\My Documents\Smaart [EDITION]Note: replace [EDITION] with your edition of Smaart (Suite, RT, LE, or SPL)
If you can start Smaart, but cannot find your device or get it to work, please refer to this article to see specific details on device troubleshooting.
If you still cannot find the source of the problem, try uninstalling any old unused audio device drivers that are installed on your computer. Additionally, certain security and antivirus programs can prevent Smaart from accessing its own directory, which will also cause it to crash on startup.
Otherwise, please contact us at the links below.