Troubleshooting

Home > Legacy Smaart Versions (Smaart v8 and older) > Smaart 8, Di v2, and 8 SPL > Troubleshooting

A Note on Troubleshooting Smaart Di v2

Since Di v2 is basically a "scaled-down" version of Smaart v8, you can use most of the same online resources, such as videos, documentation, and troubleshooting articles. Please note the main difference is that Smaart Di v2 only allows you to use a single 2-channel audio device.

At this time, there are no troubleshooting articles that are specific to Smaart Di v2. Please refer to the Smaart v8 Troubleshooting section first, then email us if you still are having issues.

For a more comprehensive breakdown between each type of Smaart license, please check out this page on our website.

A Note on Troubleshooting Smaart 8 SPL

We currently do not have any troubleshooting articles that are specific to Smaart 8 SPL. You can refer to Smaart v8 Troubleshooting first, then email us if you are still having issues.

Please also note that Smaart SPL cannot be deactivated normally; this is because we treat it as sort of a "single-install" license. If you need to remove an install off your SPL license, please contact us for assistance.

Smaart v8 crashes just after the splash (logo) screen

Smaart v8 crashes just after the splash (logo) screen ------------------------- We've recently noticed an odd crash, both on Windows and MacOS, where Smaart will load to the main window but will instantly crash/stop responding. The window may look like this: While we are still investigating the cause of this crash, we suspect it could be caused by a few things: - Corrupt configuration file - Bad microphone correction curve - Corrupt permissions on the "Smaart v8" folder To ...

Smaart v8 crashes when changing the Averaging (Spectrum Mode)

Smaart v8 crashes when changing the Averaging (Spectrum Mode) ------------------------- We have noticed an issue where Smaart v8 crashes when you change the Averaging setting within the Spectrum Mode graph. This is caused by a corrupt configuration file and can be resolved by deleting the 'Config' folder from the following location: Windows - C:\Users\<your_username>\Documents\Smaart v8 MacOS - (MachintoshHD)/Users/<your_username>/Documents/Smaart v8 Please note that confi...

Smaart won't open past the splash (logo) screen

Smaart won't open/crashes at startup ------------------------- There are two common reasons that Smaart would fail to open: a licensing problem or a problem with an audio device driver. Licensing problems produce specific Error Codes (523, 509, etc) and usually say "Please Contact Customer Support". Please visit this support knowledgebase section (https://support.rationalacoustics.com/531996-Errors-Error-XXX) for more information. The second reason is an audio driver problem. While Sma...

Smaart v8 crashes when resizing the main window

Smaart v8 crashes when resizing the main window ------------------------- April 25th 2022 Update: We have determined a way to work around this issue by manually setting the window size of Smaart. If your device only has an integrated graphics card in your device, please contact support@rationalacoustics.com (mailto:support@rationalacoustics.com) for steps on how to do so. Otherwise, please follow the steps below to have Smaart run on the dedicated graphics card. On certain Windows machine...

Can I transfer a captured trace from v7 into v8?

Can I transfer a captured trace from v7 into v8? ------------------------- Yes, however... Traces captured within Smaart v7 won't automatically transfer to Smaart v8. The two programs have separate directories and act as independent programs. The main issue, however, is that traces saved in v7 are actually written to temporary files in a private location upon capture and are automatically reloaded into memory each time you open the program. Therefore, the v7 trace will have to be saved pe...

Why is my Smaart v8.3 closing immediately (or crashing) on Mac OS X?

Why is my Smaart v8.3 closing immediately (or crashing) on Mac OS X? ------------------------- If you are running OS X 10.14 Mojave, please see our article here (https://support.rationalacoustics.com/668512-Smaart-not-opening-or-functioning-properly-after-upgrading-to-MacOS-1014-or-Newer). Otherwise, if you are running OS X 10.8 (Mountain Lion) or older, please note that as of Smaart v8.3, Smaart v8 is no longer supported on these legacy operating systems. To resolve the error, you ...

"Certificate Verification Failed" Error

"Certificate Verification Failed" Error ------------------------- This is an error related to the Certificate Verification process for Smaart v8.5.0 and Smaart Di v2.2. It only impacts Windows computers and does not impact Mac OS. **If you are running Smaart v8.1.4 or older, you may see a more ambiguous "Danger, Will Robinson!" message instead** To resolve this issue, please update to v8.5.1 (Di v2.2.1 and SPL 1.1) or newer by downloading the most recent installer from your https://my....

"The application 'Smaart 8' can't be opened." Error

"The application 'Smaart 8' can't be opened." Error ------------------------- For some users running OSX machines, when they perform the update from Smaart v8.0 to Smaart v8.1, they receive the error below: This error has only been reported on OSX 10.11 (El Capitan), and on machines in which Smaart v8 was previously installed. The cause is not completely known, though it seems to be related to an internal app bundle security function provided in OSX. Thankfully, the resolution i...

Smaart not opening or functioning properly on macOS

Smaart not opening or functioning properly on macOS ------------------------- Please note: This following issues have been seen mainly on macOS Mojave (10.14) and Catalina (10.15), and this is reflected in this article. For permission issues regarding Windows devices, please email us at support@rationalacoustics.com (mailto:support@rationalacoustics.com) for further assistance. If Smaart is asking for activation after updating/upgrading, and you are receiving an error message (such as Error ...

Smaart v8 won't recognize my audio device

Smaart v8 won't recognize my audio device ------------------------- This article is for troubleshooting audio devices in Smaart v8. This also extends to Smaart Di v2 and Smaart SPL, however some visuals and features may vary.*1 If you are having an issue in Smaart v7 or Smaart v7 Di, please click here (http://support.rationalacoustics.com/430160-Smaart-v7-wont-recognize-my-audio-device). If you are running Smaart on MacOS 10.14 (Mojave) or newer, please first refer to this support article...

Same signal appears across inputs and outputs in Windows 10

Same signal appears across inputs and outputs in Windows 10 ------------------------- There is a new feature in Windows 10 version 1809 and newer called "Audio Enhancements". This feature appears to impact the inputs and outputs of certain devices, such as the Smaart I-O. Follow these steps to disable audio enhancements in Windows and resolve the problem. - Click your start menu and type in "mmsys.cpl" without the quotations. It should display a file icon with gears. Select it o...

Cannot drag Smaart v8 window to second monitor

Cannot drag Smaart v8 window to second monitor ------------------------- Windows 10 has a feature called "Snap" that allows users to drag a program window to a specific spot on the screen, causing it to resize relative to where it was dragged. This can be an issue when trying to move the Smaart window from one monitor to another as Snap functions on the border of the screen. To disable Snap, right-click the background and go to Display Settings. From here, select Multitasking (you ...

On-Screen keyboard keeps appearing

On-Screen keyboard keeps appearing ------------------------- If Smaart keeps displaying a keyboard on-screen every time you click a text field, it is due to the tablet keyboard service on some Windows computers. In order to stop this from happening automatically, you will need to disable the Touch Keyboard and Handwriting service: - To get to this dialog, click "Start"->"Windows Administrative Tools"->"Services", or press "Windows Key"+"R" and type "services.msc" - In th...

Display issues when using Smaart v8

Display issues when using Smaart v8 ------------------------- We've noticed a handful of display issues can occur when using Smaart 8 under specific circumstances. Before performing any of the troubleshooting steps below, please always make sure the graphical drivers on your system are updated to their latest version. Diagonal line through RTA (Spectrum) plot: Some users might experience this issue, where a diagonal line appears across the RTA measurement graph, when running Smaart on a...

Is the Smaart v8 API compatible with programs using the v.7 API (Lake Controller, iRemote, Apex)?

Is the Smaart v8 API compatible with programs using the v.7 API (Lake Controller, iRemote, Apex)? ------------------------- From 8.0.2 and newer, the Smaart v8 API is backwards compatible with the v7 API and will work with programs that were designed to communicate with v7. ------------------------- To Contact Rational Acoustics Support: Submit a Ticket Here (https://support.rationalacoustics.com/submit_ticket) or Email us at Support@RationalAcoustics.com (mailto:Support@RationalAcou...

What to do when Smaart keeps crashing

What to do when Smaart keeps crashing ------------------------- Crashes can be difficult to track down unless we can reproduce the crash here at Rational, or we have a dump/report generated by your operating system. If you’re willing to take a few extra steps (especially if you’re a Windows user) to help us identify a crash, please follow the instructions below to find the dump/report that we need. Here is a list of known issues that may cause Smaart to crash: - Smaart crashing/closing at ...

Blue screen of death (BSOD)

Blue screen of death (BSOD) ------------------------- The Windows "stop error", more commonly known as the Blue Screen of Death (BSOD), is caused by serious problems with the software or hardware of your computer. Computers running Smaart are just as susceptible to hardware problems as any other computer, but BSODs encountered while running Smaart are almost always caused by faulty or corrupt audio device drivers. While Smaart is launching, it checks the operating system for available...