Troubleshooting

As of July 15th, 2016, manual requests for PICs have been discontinued. If you own SmaartLive v5 for v6 Owners, you will be able to generate and manage your PICs through your https://my.rationalacoustics.com account. Smaart v5 will continue to run on computers that already have it installed, but new installations will only last for 21 days until they will be automatically disabled. Follow the instructions below to install SmaartLive 5 on Windows Vista or newer. If you complete the instal...

If you receive the error "This copy of Smaart has become corrupt. Please reinstall." in Windows but it isn't resolved by reinstalling the software, then it is likely your configuration files have become corrupted. First, try reinstalling Smaart v6. If it unsuccessful, then follow the steps below to delete Smaart v6's configuration. This will clear any configuration data, so you will need to set-up your devices and measurements again after opening the program. - Navigate to the foll...

Starting with OSX Lion, Apple made significant changes to permissions and security that affect the compatibility of Smaart v6. Smaart v6 is only compatible up to 10.6.8 (Snow Leopard). We do not guarantee v6 compatibility on OSX Lion or newer. If you install Smaart v6 on any of these newer OSs you will receive the message below and Smaart v6 will not open. There is no workaround for this. Smaart v8 is fully compatible with the latest versions of OSX and you can purchase an upgra...

Smaart v6 no longer supports online activation, as the old Smaart v6 licensing server has been shut down. In order to activate Smaart v6, you will need to generate a keyfile on your https://my.rationalacoustics.com (http://my.rationalacoustics.com) account. In Smaart v6, click "Unlock Now..." and note the 8-digit "Machine Number" at the bottom of the dialog. Then, in the Smaart v6 management page, click "Set/Change Your Machine ID(s)" and enter and confirm the 8-digit machine ID provide...

If you are having problems with Smaart interacting with your Rational Acoustics Smaart I-O, and you are running OS X version 10.11.4 or newer, you are likely experiencing a problem with the recent OS X update. In the 10.11.4 OS X update, the Smaart I-O is renamed internally to "Smaart I_O", which breaks the communication between the Smaart I-O and Smaart. You can verify this if the device is named "Smaart I_O" in Audio/MIDI Setup. To resolve the problem, perform the following steps: - ...