When Should I Deactivate?

When Should I Deactivate?

We have many articles that explain the deactivation process, but we understand it can be confusing. Here is a quick list to help you decide whether or not you should deactivate Smaart:

It is imperative that Smaart is deactivated appropriately to ensure that it does not "lock" an activation seat and prevent you from using it. 

If you can no longer access Smaart to deactivate normally, please check out this support article.

"I will be upgrading the operating system on my computer"
Do not deactivate! Doing this risks corrupting your license which will require our help to activate/deactivate on that machine again. Most of the time, Smaart will continue to function after an update, but if you do get Error 523 (Machine ID has changed), check out this article here.

"I will be restoring/resetting my computer by using 'Reset this PC', 'Windows Start Fresh', 'System Restore' or 'Time Machine'"
Do not deactivate! Smaart's license is system-based. It will not disappear entirely when you uninstall the program. These different functions from Windows and Apple that claim to "Reset your PC" often leave certain critical system components in place. In these scenarios Smaart will stay partially active, causing issues with deactivation.

"I will no longer be using Smaart on this computer, but I will be migrating data from this computer to a new computer before reinstalling Smaart"
Do not deactivate! Smaart does not support migrating in general, but if you absolutely must do it you can utilize the following guide in our Knowledge Base here

"I will no longer be using SMAART on this computer ever, and I will be starting from scratch on a new device without any data migration"
Go ahead and deactivate! No problems here. This will give you an available license seat to activate the new computer. If you run into any issues deactivating, such as if the previous device can no longer be accessed to deactivate Smaart normally, please check out this article or send in a support ticket.

"I will be formatting the hard drive completely and I will be re-installing the Operating System without using any cloning, imaging, or migration software"
Go ahead and deactivate! No problems here. This will assure you have an available license seat after you complete the process. In cases where you are forced to format because of a system issue, and you are unable to deactivate Smaart beforehand, please contact us for further assistance.

If your Machine ID changes (Error 523) and you therefore cannot remove the old one, send us a quick email and we'll get it cleared for you so you have an available license seat once more.

To Contact Rational Acoustics Support:
Submit a Ticket Here or Email us at Support@RationalAcoustics.com.