Licensing & Registration

When Should I Deactivate?

When Should I Deactivate? ------------------------- We have many articles that explain the deactivation process, but we understand it can be confusing. Here is a quick list to help you decide whether or not you should deactivate Smaart: If you can no longer access Smaart to deactivate normally, please check out this support article (https://support.rationalacoustics.com/508546-My-computer-crashedexplodedwas-stolenrun-over-how-can-I-get-my-installation-spot-back). "I will be upgrading my co...

Time Machine, Migration, and Cloning with Smaart

Time Machine, Migration, and Cloning with Smaart ------------------------- Migration Utilities Migration utilities such as Time Machine, Acronis, and Migration Assistant are generally not supported by Smaart's licensing system. Because of this, it is very important you leave Smaart activated (https://support.rationalacoustics.com/979518-When-Should-I-Deactivate) prior to migrating your files to a new computer or hard drive. Depending on how the migration occurred, Smaart may still ask...

How many computer installations can I have with my Smaart license?

How many computer installations can I have with my Smaart license? ------------------------- Each perpetual Smaart license comes with two installation seats. Larger licenses can be purchased by contacting our sales department at sales@rationalacoustics.com (mailto:sales@rationalacoustics.com). You can also purchase additional installation spots for an existing license through your account on https://my.rationalacoustics.com This can be done in two places, either on the "Your Softwar...

I don't know my Smaart license number / code, where can I find it?

I don't know my Smaart license number / code, where can I find it? ------------------------- Smaart license numbers can be found by logging-in to your account at https://my.rationalacoustics.com and clicking the "Your Software Licenses" link at the top bar. If you purchased a physical copy of Smaart, the license code will be on a sticker inside the CD case. In some instances, we can help you look up your license code if you are having trouble logging into your account, but we will need ...

Should I deactivate Smaart prior to upgrading my operating system?

Should I deactivate Smaart prior to upgrading my operating system? ------------------------- If you plan to upgrade your operating system (i.e Win 7→Win 10, El Capitan→OS Sierra) we highly suggested that you leave Smaart activated and email us (mailto:support@rationalacoustics.com) if you run into any problems after the upgrade. Smaart should only be deactivated if the computer is going to be completely formatted*, if the operating system is being reinstalled completely*, or if the compu...

My computer crashed/exploded/was stolen/run over, how can I get my installation spot back?

My computer crashed/exploded/was stolen/run over, how can I get my installation spot back? ------------------------- If your computer crashed or is otherwise inaccessible, and Smaart can no longer be accessed to deactivate normally (Help > About > Deactivate this Installation), please send us an email (mailto:support@rationalacoustics.com) explaining the situation and we will work on getting the installation spot freed on your license. Please make sure that you include your license n...

My computer runs two operating systems, can I install Smaart on both?

My computer runs two operating systems, can I install Smaart on both? ------------------------- If you have multiple operating systems installed on your computer, and you want to have Smaart installed and activated on each, you will need one installation spot for each operating system instance. The operating system is one of the many components used to generate the machine ID, so although the operating systems share the same hardware they will be assigned different machine IDs. If you are ...