Licensing & Registration

When Should I Deactivate? ------------------------- We have many articles that explain the deactivation process, but we understand it can be confusing. Here is a quick list to help you decide whether or not you should deactivate Smaart: It is imperative that Smaart is deactivated appropriately to ensure that it does not "lock" an activation seat and prevent you from using it. If you can no longer access Smaart to deactivate normally, please check out this support article (https://support....

Do I need to uninstall my previous version/edition of Smaart before installing the latest version? ------------------------- Upgrading to the newest version of Smaart (not "dot" releases (https://support.rationalacoustics.com/306854-Do-I-have-to-pay-for-software-updates-or-technical-support)) or between editions of Smaart requires downloading and activating a new installation; however, you are not required to uninstall the previous version or edition. Each new version or edition of Smaart w...

I don't know my Smaart license number / code, where can I find it? ------------------------- Smaart license codes can be found by logging-in to your license management account at https://my.rationalacoustics.com and clicking the "Software Licenses" link on the menu to the left: While the license codes are excluded in this screenshot, they should appear within the red circle when logged into your account Smaart 7 licenses and older are now found by clicking the 'older version' link in t...

Why is Smaart deactivated on my computer but not on the website? ------------------------- When Smaart is deactivated, it sends a message out across the internet to our licensing server in an attempt to deactivate your Machine ID from your license. If that connection fails, Smaart will present a Block Code that can be used to manually "release" the Machine ID from your license from within your license management account (https://my.rationalacoustics.com). First, copy the Block Code from...

How do I transfer an installation of Smaart between devices? ------------------------- This article applies to the following editions of Smaart: Suite, RT, and LE If you need to move a Smaart SPL install to another device, you will have to contact support by emailing us (mailto:support@rationalacoustics.com?subject=SPL%20Install%20Transfer%20Request) or by creating a support ticket (https://support.rationalacoustics.com/submit_ticket) for further assistance. If you will be using any clonin...

Time Machine, Migration, and Cloning with Smaart ------------------------- Migration Utilities Migration utilities such as Time Machine, Acronis, and Migration Assistant are generally not supported by Smaart's licensing system. Because of this, it is very important you leave Smaart activated (https://support.rationalacoustics.com/130496-When-Should-I-Deactivate) prior to migrating your files to a new computer or hard drive. Depending on how the migration occurred, Smaart may still ask...

Should I deactivate Smaart prior to upgrading my operating system? ------------------------- If you plan to upgrade your operating system (i.e Win 10 → Win 11, MacOS Big Sur → MacOS Monterey) we highly suggested that you leave Smaart activated and email us (mailto:support@rationalacoustics.com) if you run into any problems after the upgrade. Smaart should only be deactivated if the computer is going to be completely formatted*, if the operating system is being reinstalled completely*, or...

My computer crashed/exploded/was stolen/run over, how can I get my installation spot back? ------------------------- If your computer crashed or is otherwise inaccessible, and Smaart can no longer be accessed to deactivate normally (Help > About > Deactivate this Installation), please send us an email (mailto:support@rationalacoustics.com) explaining the situation and we will work on getting the installation spot freed on your license. Please make sure that you include your license n...

My computer runs two operating systems, can I install Smaart on both? ------------------------- If you have multiple operating systems installed on your computer, and you want to have Smaart installed and activated on each, you will need one installation spot for each operating system instance. The operating system is one of the many components used to generate the Machine ID, so although the operating systems share the same hardware they will be assigned different Machine IDs. If you are...