I don't know my Smaart license number / code, where can I find it?

I don't know my Smaart license number / code, where can I find it?


Smaart license codes can be found by logging-in to your license management account at https://my.rationalacoustics.com and clicking the "Software Licenses" link on the menu to the left:


While the license codes are excluded in this screenshot, they should appear within the red circle when logged into your account


Smaart 7 licenses and older are now found by clicking the 'older version' link in the bottom-right hand corner of the "Software Licenses" page:


 

The page it brings you to should look like this:

 
While the license codes are excluded in this screenshot, they should appear when logged into your account


In some instances, we can help you look up your license code if you are having trouble logging into your account, but we will need to know one of the following pieces of information:

  • The license purchase order number (Smaart v7 and newer)
  • The Account Name
  • The account owner's first and last name
  • The email address associated with the account

We cannot look up a license by Machine ID except in rare circumstances. If we do, the requester's information must match the information on the account.


To Contact Rational Acoustics Support:
Submit a Ticket Here or Email us at Support@RationalAcoustics.com.