Error 523 is an expected error that means Smaart's Machine ID has changed and the software must be activated again. This is most commonly caused by updating/upgrading the operating system or by changing major hardware components (RAM, HDD) on the device. It can also occur when transferring the installation between computers through the use of cloning or migration software (such as Time Machine/Migration Assistant).
Follow the steps below then contact us once you have the new Machine ID. Even if you have an open installation spot on your license, you will still have to email us so we can manually remove the old machine ID from your license.
To resolve the error, simply close Smaart and delete the Smaart9[Edition].ticket* file located in the following directory;
*Replace [Edition] with the specific edition of Smaart you are using. For example, Smaart Suite is "Smaart9Suite.Ticket", Smaart LE is "Smaart9LE.Ticket", etc. Additionally, add "Sub" at the end of the name for Subscription licenses. For example, Smaart RT Subscription is "Smaart9RTSub.ticket"
Mac OS: (MacintoshHD)\Users\Shared\Ticket
(Press Shift-Command-C to open the Computer window and access the hard drive)
Once the file is deleted, restart your computer before reopening Smaart. If you are asked to "Restore a missing activated license", please click "NO".
Smaart should open to the "Online Activation" screen; if not, press the "Back" button to return to this main screen. Navigate to the "Offline Activation" section of Smaart (see below) to make sure you have a new machine ID. From there, you're ready to activate again as you would normally.
Online and Offline Activation screens for Smaart Suite
From here, please submit a support ticket to remove the previous Machine ID from your license. When you do, please specify your license code, the Machine ID (or Machine Name) that needs to be removed, and the new Machine ID that will take its place.
Please note: Do not deactivate Smaart prior to an OS upgrade, HDD change, or Time Machine migration in an attempt to circumvent Error 523. Doing so may cause license corruption that will prevent you from being able to deactivate or activate Smaart without assistance from support. Remember to leave Smaart activated if you are planning to upgrade your operating system and email support with your old and new machine IDs. If you are running the latest version of Smaart, you will likely have a seamless transition without experiencing a Machine ID change at all.
For details on Time Machine and system migration, click here.
For details on operating system upgrades and when to deactivate, click here.