Smaart Support Portal

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[NOTICE] Smaart support knowledgebase is currently under maintenance

You may notice things being moved around, and some articles may temporary be unavailable. If you're having any issues finding what you need, or if you notice any broken links, please email us at support@rationalacoustics.com or submit a support ticket.

[PINNED] Do I need to uninstall my previous version/edition of Smaart before installing the latest version?

The Smaart 9 platform can happily coexist alongside any older version of Smaart -- even alongside other editions of v9. Each new version or edition of Smaart will come as a new program with its own installer, and they are all activated independently of each other. We do not recommend running multiple versions or editions of Smaart at the same time.

Please note that you will have to manually transfer data (traces, curves) between versions and editions of Smaart using the Export and Import functions, as the program will not do so automatically. Configuration files are not transferrable between different versions or editions of Smaart (click here for more info).

[NEW] How do I upgrade a multi-install license?

How do I upgrade a multi-install license? ------------------------- When upgrading a license that has more than two installation seats through our online store, our system will show how many of those install seats are available to upgrade and will prompt you to select how many of those seats you want to upgrade (just above where it says "Add to Cart"): The price will automatically calculate the discount for each additional seat (past the 2 initial installs that most licenses come with). T...

[PINNED] Why can't I log in to my license management account?

Why can't I log in to my license management account? ------------------------- If you're having problems accessing your license management account, please follow the steps below. - Ensure that you are at https://my.rationalacoustics.com (http://my.rationalacoustics.com/) and that you are not trying to log in at a different web address. Store accounts (https://www.rationalacoustics.com/account/login) and license management accounts accounts are completely separate. - Double-check...

[PINNED] Our company purchased Smaart, but the employee who registered no longer works here. Can you give me the Account Name and password?

Our company purchased Smaart, but the employee who registered no longer works here. Can you give me the account name and password? ------------------------- We cannot provide account credentials, such as passwords or security answers, over support emails or phone calls. If you do not know the Account Name and password for the account holding your company's Smaart license and you cannot get them from the former employee, the only thing we can do is to transfer the license to a new account. ...